3 Things You Need to Know About Gay Travel


1. GPWT is a bigger market than GLBT
Tourism marketers often list the "Gay Travel" market alongside ski, culinary and spa as a consumer segment to be targeted through specialized marketing campaigns.  But when I've spoken with clients about the Gay Travel market, I've always had the sneaking suspicion that there are actually two segments within Gay Travel: Gay Lesbian Bisexual and Transgendered Travel (GLBTT) and Gay People Who Travel (GPWT).

The first group, GLBTT, are most often found in places and events where they can enjoy a trip surrounded by fellow GLBTTers.  Think of Gay Pride festivals, Gay cruises and events like Key West's Gay Spring Break.  In this regard, GLBTT is like any other travel segment defined by their shared interest in a specific travel experience.  Targeting GLBTT to visit destinations for Gay-themed events is an obvious and relatively easy task.

2. GPWT are pretty much the same as SPWT (Straight People Who Travel)
Where tourism marketers often stumble is in targeting the second group, Gay People Who Travel (GPWT).  And the mistake they make is to create a "Gay" version of their mass advertising promoting not a Gay event but the destination as a whole.  The mass advertising campaign showing vibrant nightlife and great cuisine becomes a leather bar.  The focal point of the city's world-class cuisine becomes a close-up of two men holding hands.  And all of that makes about as much sense as targeting Irish travelers by showing people with red hair in your ads.

GPWT don't necessarily travel to be gay, and they don't necessarily travel to only hang around with other gay people.  They travel to experience the same things as everyone else and have interests equally as varied as the traveling public as a whole.  And in many cases, they have about as much interest in being singled out as "gay" for no reason while on vacation as I have in being singled out as Presbyterian.

In a country like Canada, with its reputation for being not just gay-friendly but actively gay-who-cares-let's-have-a-beer, the very idea of being invited to visit on the basis of your sexual preference seems to run counter to what the nation stands for.  A country like Canada, if it's to be true to its reputation, would market to GPWT using the same campaign and the same imagery it uses to reach everyone else.

Britain learned this lesson after recent research revealed that GPWT viewed a recent "Gay" campaign as "camp and too obsessed with sex and stereotypes."

3. You already have a Gay campaign
Some jurisdictions (most often for political reasons) like to fool themselves into believing they are not targeting the Gay community with their tourism campaigns.

But the media channels most often used by the travel industry are widely read by GPWT.  In fact (and I've been too preoccupied watching CSI to run the PMB data on this) a few of my friends assure me that the most effective way to reach the higher end of the Gay market is to buy the same media you would use to reach the high end of the general population.  And yet tourism officials seem to isolate their "Gay" campaigns to 'Gay" publications.

If a destination is really intent of proving its gay "cred", wouldn't it make more sense to place their Gay campaign in a magazine like Conde Nast Traveler or Travel & Leisure?  It might have a rather polarizing effect, but isn't that the point of good communications?  For a country like Canada, the folks who would be turned off by seeing that kind of campaign probably weren't rushing to visit the "liberal North" in the near future anyway.

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  • 4/28/2007 9:38 AM TourPro wrote:
    Excellent observation. I think I agree.

    I really think using sexual preference as "segmentation" tool is not useful. Frankly, I don't care. You are entirely correct that the only real segment here is GLBTT, and only if you have an event or a destination that specifically is targeted at them. Not sure if there are destinations, but certainly event.

    Then again, what makes a destination "gay-friendly"? That's a much more subtle thing and harder to define or market.

    BTW: This blog rocks!
    Reply to this
  • 5/14/2007 9:43 PM Thomas Roth wrote:
    Dear Readers.

    I agree, and respectfully disagree.

    At Community Marketing, we love statistics and research, and on that basis we form advice to our clients... The research we have done (annual surveys since 1994, and over 100 focus groups specific to gay and lesbian travel) found that about 70% of LGBT consumers will be favorably influenced by a tourism office’s welcome ads, and almost 40% will stay longer and spend more money at those recognized “gay friendly” destinations that advertise.

    GLBTT is not just gay cruises and events. The vast majority of it is actually independent travel, and most of that goes to genuinely "gay welcoming" destinations, ones that communicate a welcome message through gay ads in gay media.

    Those LGBTs who read LGBT media ARE very much influenced by dedicated advertising in their media. People love to say “well, you reach gay people through mainstream media anyway, so why bother...” which is true, but the impact (and results) on a gay consumer by a dedicated tourism image and message in gay media is far, far greater, and yields far greater results. This has been proven time and again, through many case studies.

    Feel free to visit our website to view our tourism research on 7,500 gay and lesbian consumers:

    http://www.communitymarketinginc.com/mkt_mts_tdp.htm

    and

    www.GLCVB.org
    www.TAGApproved.com

    Thanks
    Tom Roth
    President
    Community Marketing, Inc.
    Connecting our clients with the gay and lesbian communty since 1992.
    Reply to this

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